Why Choose Us

✦ Limited Lifetime Warranty: 

  • The warranty applies from the date the customer receives the goods for the first time.
  • The limited lifetime warranty covers the cost of repair for only defects resulting from, such as cleaning, rhodium plating, and loose prongs
  • Mount jewelry warranty against all defects in material or workmanship.
  • If another jeweler performs any repair work on an item purchased from us, We will not be held responsible for any loss or defect and the warranty becomes null and void.
  • We provide warranty for our diamond and gemstone jewelry for a limited lifetime warranty and that comes at with extra charge to you.
  • All our products are covered by a limited lifetime warranty against any manufacturer's defect. We strive on perfection to create beautiful works of art and therefore warranty their workmanship. As with any delicate artistic creations, care must be taken to ensure years of enjoyment. During the 30 days inspection period, when you first receive your item, you should have your item checked to make sure everything is in order.
  • We will offer you a Full Warranty for the entire 60 days after purchasing the jewelry from my store.
  • If your jewelry is outside the 60 days time frame don't worry, we can still service(Repair) your jewelry with our Limited Lifetime Paid Service Policy.

 

✦ Return Policy:

  • We strive to achieve 100% customer satisfaction. We understand that it is difficult to buy jewelry without seeing & feeling it, hence in line with our commitment to customer satisfaction, we provide convenient return policy.
  • Contact us within: 7 days of delivery Date.
  • Ship gold or platinum items back within: 30 days of delivery Date
  • Ship silver items back within: 7 days of delivery Date
  • Request a cancellation within: 24 hours of purchase
  • Please send me images of an item, pack the items in the original box and please confirm with us before shipping the parcel. All the return items should be covered by the return policy mentioned on our website.
  • If you return a package without informing us, in that case, the buyer will totally be responsible for it.
  • Buyer is responsible for return shipping cost. But In some cases, we provide free returns, for further please contact us before shipping the item back.
  • If you found any issue after 30 days from the delivery date are only eligible for the repair. Same applies in silver for 7 days only. Return is not accepted after policy time-frame. Please contact us for more. In some cases, we offer you exchange service as well.
  • If we agreed to a refund, we will refund the amount up to 72 hours as per confirmation after getting the return parcel. If we found any damage or issue in the returned product, the buyer is only responsible for the loss of any value.
  • We want each and every customer to wear their Golden Bird Jewels proudly. That’s why We offer a 90-day exchange policy. After receiving your original order, you can exchange it for another product within 90 days. Please contact us to reevaluate your old order jewelry.
    ✧  Condition of Returns
  • The product should be in new condition and damaged/ worn-out products will not be accepted under the Easy Returns and Exchange Policy.
  • If you're making a purchase during any offer (Discount/Coupon), Will not be counted in the under the Easy Returns and Exchange Policy.
    ✧  Condition for Custom Order
  • Items that have been customized designs or pieces with personalized engraving cannot be returned or exchanged, but if you really need to upgrade or repaired then it would be possible here, please contact us immediately via Chat Box, Email.
  • If you’re purchasing a listed item from our store and even customize minor change (Ex. Ring size, Engraving), that order is also included in the custom order.

 

✦ Engraving: 

  • If you like any special Engraving, please share it with order notes, or contact us via Chatbox or mail at help@gemofjewel.com
  • Engraving is free.
  • Add Engraving message while place your order, or you can also message us or drop mail.
  • If you want to write with any decorative font, please add font name and We will revert you whether its possible or not.
  • Please choose small message for engraving for better experience.
  • If it is not fit in jewelry, we will revert you and ask for changes.

 

✦ 24/7 Customer Service: 

  • We believe on quality over quantity. Every single order or inquiry are very important for us.
  • Contact us using the form or send us a message in chat window below this page.
  • Email: help@gemofjewel.com or fill a contact form from our website.